A dedicated rep who verifies coverage, tracks prior authorizations, and keeps your books current — trained by you, backed by us, so the role never sits empty because someone quit, got sick, or moved on.
Built for urgent care clinics, physician practices, specialty clinics, and small insurance companies.
The role you can’t afford to leave empty.
Front-office and insurance-handling roles have the highest turnover in healthcare administration- Up to 60% saved on salary vs. a local hire, same role. Every time that seat empties out, coverage gets missed, prior auths stall, claims age past their filing window, and your books fall behind. Replacing a front-office hire typically costs $14,200 to $40,000 once recruiting, onboarding, and lost productivity are counted.
Linkpoint exists to take that risk off your plate. We staff the role, not just fill it once — with backup, replacement, and continuity built in from day one.
What We Do — Full Service Breakdown
One vendor for your insurance pipeline and your books.
Insurance-Handling VA
Your dedicated rep manages the full insurance-facing pipeline, end to end:
Insurance Verification Before a patient is seen, your rep confirms active coverage, checks benefits, and verifies copay and deductible amounts — so your front desk isn’t guessing, and your billing team isn’t chasing eligibility issues after the visit already happened.
Prior Authorization Your rep submits prior auth requests, tracks their status with the payer, and follows up until approval comes through — so treatment isn’t delayed by paperwork sitting in someone’s queue.
Claims & AR Follow-Up Unpaid and denied claims get chased before they age out of the filing window. Your rep works the AR report, follows up with payers, and keeps revenue moving instead of stalling in accounts receivable.
For insurance companies: the same skillset, reversed — policy verification, claims intake, and coverage checks for your own customers, available with true round-the-clock scheduling independent of your office hours.
Bookkeeping VA
Your dedicated rep keeps your practice’s books current and accurate:
Day-to-Day Bookkeeping Ongoing transaction recording, categorization, and general ledger maintenance — so your books reflect what’s actually happening in the practice, not last month’s snapshot.
Accounts Payable (AP) Bill entry, payment scheduling, and vendor tracking — so nothing gets paid late or missed.
Reconciliation & Reporting Bank and account reconciliation, plus regular reporting — so you always know where the practice stands financially, without waiting on a year-end scramble.
Bookkeeping is also available as a standalone service if you only need the financial back-office piece.
How the Staff Augmentation Model Works
From fit call to fully staffed — without the hiring headache
- Book a fit call. 15 minutes — we learn your workflow, systems, and the role you need filled.
- We recruit and place a dedicated rep. You’re not hiring from a resume pile — we handle sourcing, vetting, and onboarding logistics.
- You train them on your process. They work your systems, your way — we don’t dictate how insurance verification or bookkeeping gets done at your practice. You direct day-to-day tasks, queue routing, and file prioritization.
- We handle the rest. Payroll, HR, infrastructure, secure devices, continuous shift monitoring, and backup staff scheduled to guarantee coverage across your US operating hours.
The split, plainly:
|
What Linkpoint owns |
What you own |
|---|---|
|
Recruiting & HR |
Workflow training on your systems |
|
Infrastructure, secure devices, shift monitoring |
Day-to-day direction and task routing |
|
Continuity & backup coverage |
Process outcomes, billing parameters, success metrics |
Delivery Mechanics & Rates
Flexible service delivery
| Work Model | Commitment | Best For |
|---|---|---|
| Work From Home (WFH) | No agent minimum | Practices starting with a single rep — the realistic default for most new clients |
| Office-Based | 5-agent minimum | Practices scaling to a supervised, in-office team |
“True 24/7 means what it says.” Some providers advertise round-the-clock coverage but restrict it to standard business hours once you ask. Linkpoint’s reps can be scheduled genuinely around the clock, independent of your own hours. Rates are discussed on your fit call, based on the role and coverage you need.
Security: Remote work is secured through professional device management, strict access controls, and no local storage of patient health information — built around HIPAA-conscious handling. (Full compliance documentation available on request.)
Why Linkpoint
What you get that a resume pile doesn’t
Named-rep transparency You always know exactly who’s working your account. Staffing changes are communicated proactively — never a surprise.
Unlimited free replacements Not a fit? Request a replacement any time, at no additional charge. No cap.
14-day exit 14 calendar days’ written notice ends the engagement. No long-term lock-in, no in-house termination process to manage.
A specialist bench, not one generalist. Insurance verification and bookkeeping are each staffed by a dedicated specialist — and now, a broader bench of more senior and experienced hires when a role calls for it. We’re not a generalist medical-VA shop. We focus on the insurance-facing pipeline specifically — and we’re one of the few staffing partners that also covers bookkeeping under the same roof, so the rep who gets your front-office pipeline right today is a known quantity if you need help with your books tomorrow.
Who This Is For
- Small & independent clinics — one rep covering insurance verification and general support.
- Physician practices — a dedicated Insurance-Handling VA managing the front-office pipeline.
- Specialty clinics (ortho, cardiology, neurology, imaging) — prior authorization capacity that scales with procedure volume, not with how fast you can hire.
- Urgent care centers — coverage for the highest-turnover front-office role in healthcare.
What This Actually Costs
Compared to hiring in-house
Hiring a US-based employee for this role means salary, benefits, payroll taxes, and recruiting costs — all before the role is even filled. With Linkpoint, there’s no recruiting fee, no benefits administration, and no payroll setup on your end. We’ll walk through the specific comparison for your practice on the fit call.
FAQ
Is my patient data secure with an offshore team? Your rep works through professional device management software with strict access controls and no local storage of patient health information. [Confirm final wording with your compliance documentation before publishing.]
How much training does a rep need before they’re productive? You direct the day-to-day workflow and train your rep on your specific systems and process — we handle recruiting, HR, and making sure the seat is never empty.
What if the engagement isn’t working out? Request a replacement rep at any time, at no charge — or end the engagement with 14 calendar days’ written notice.
How is pricing structured? Pricing depends on the role, coverage hours, and delivery model (work-from-home or office-based) — we’ll walk through the specifics on your fit call.
Can I get bookkeeping without the insurance-handling side, or vice versa? Yes — bookkeeping is available as a standalone service, and insurance-handling can be staffed on its own as well.
Can I get someone more senior, not just an entry-level hire?— Yes — our bench now includes more experienced and senior specialists. Tell us what the role needs on the fit call.”
See if we’re a fit — in 15 minutes.
No obligation, no sales pitch marathon. Just a short conversation about the role you need filled and whether Linkpoint is the right fit.